The client is always at the center

Training session

The Art of understanding byer typologies for effective transactions

SESSION

Отзывы

Who is the session suitable for?

Sales managers

Call center employees

Customer service specialists

This session is suitable for anyone involved in sales and customer service:

Ineffective sales due to lack of customer understanding

Difficulties in communication due to a lack of understanding of the individual characteristics of clients.

Dissatisfaction and loss of customers due to ineffective work of employees.

Pains that the session solves

Personal limitations of employees that hinder sales.

In 20 minutes of work on the MetUp platform:

Sign up for a free staff assessment

We will conduct a free assessment of team sales competencies.

We will identify strengths and areas of development

We’ll tell you where to lay the straw , who and how to strengthen it

Session objectives

Practical experience in using knowledge about client typologies.

Setting up effective communication with clients, taking into account their typology.

Identification of personal development areas to improve sales efficiency among managers.

Session process

Employees are tested on the MetUp platform and learn information about the personality types of themselves and their colleagues.

Study the topic

Analysis and practice

Typology of clients using the example of colleagues.

Identifying personal barriers to sales.

Identification of potential and high-risk clients.

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Recognizing the client's typology by external manifestations, telephone conversations and written communication.

Identification of customers who are inclined to purchase the company's goods and services.

Overcoming objections and difficulties that arise among different types of clients.

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The final format of work in the session is determined depending on the team’s request

The session helps increase the effectiveness of sales and NPS communications of employees using

Tech platform MetUp

Accurate solutions to business requests

Simultaneous diagnosis of 10 to 10,000 people

Coverage

30 minutes of working time of one employee for complete team and individual testing

Speed

Belbin, Enneagram, Tuckman, 7T methodologies, validated on 600,000 profiles, 80% accurate

Quality

A unique format for sustainable asynchronous participant involvement

Availability and quality

The session is held in the hotel TG channel, participants watch materials and complete tasks at their convenience

Without interruption from work

Every day the trainer places tasks for participants to work on the platform and discusses the results

10-15 minutes a day

A sustainable result is achieved by long-term immersion in the context of the session with a culmination in the online and offline format of the team’s work

Sustainable results

Multifunctional diagnostics to activate results

Increased sales conversion

Improving NPS customer service

Increasing client LTV

Expected results

Increase in the number of active clients

Growth in average purchase price

Session cost

The cost of 8h offline session session is 8,500 Eur for up to 50 participants

On-line format cost is 12,000 for 150 session participants.

About us

Team

MetUp combines best practices in the areas of management, strategic planning, business development, psychology and training programs aimed at practical application for your business

TEAM

ex-P&G director of business development,
ex-Qiwi C-Level Director of Strategy and Development,
Business trainer

15+ years of experience as a facilitator, business coach for the development of Soft Skills and sales skills
Head of Training Department
25+ years of career in international corporations P&G, Coty, Mondelez

Anna Stoklitskaya

Svetlana Mansurova

Certified Coach-Mentor according to international standards ICE and ICTA
More than 8 years of experience in developing sales and marketing teams as a trainer, coach, mentor

Certified business trainer,
15+ years of experience in developing employees and teams,
10+ years in personnel training and development

Egor Patrushev

Karina Sharibzhanova

Trainer

SEO, co-founder of the company

Trainer

Feedback from participants

Find out how collaboration with MetUp has helped other organizations improve internal communication and reach new heights in teamwork

Igor S.

The course turned out to be incredibly useful! I was able to establish communication with several difficult clients

Anna K.

After the session, selling became much easier for me. I especially liked the practical approach and many live examples.

Mikhail V

I found valuable new tools to work with.

Olga P.

Now I understand how to communicate with different types of clients so that they get answers to their questions.

Dmitry T.

I thought that I already knew everything about sales, but now I began to understand the motives of buyers much better, this is valuable.

Elena B.

I realized why I was embarrassed to offer a product that I believed in.

Frequently Asked Questions

Have questions? Find answers to the most frequently asked questions about our training sessions here

1. Is it possible to adapt the content of the session to the needs of the team?

FAQ

Yes, each session can be tailored to meet your team's unique needs. We provide flexible customization options to ensure maximum learning efficiency.

2. What teaching methodologies do you use?

Our sessions are based on the Enneagram methodology, which helps to better understand personality traits and optimize interactions with different types of people.

3. Will the session help if interaction with the clients does not take place in person?

We design sessions so that participants can analyze customer typologies across various communication channels such as email, instant messaging and phone calls, providing strategies for the most effective interactions.

4. How to recognize a "problem" client and build communication with him?

Our sessions include training on identifying optimal communication strategies for different types of clients, as well as how to manage situations where clients are unhappy with the service, allowing us to find an approach to each client.

5. Who will benefit from this session?

The session will be useful for employees of business development, sales, customer support departments, as well as HR department specialists seeking to improve interaction within and outside the company.

6. Can the platform be used to determine the type of clients?

For internal use, for example in HR processes, the MetUp platform is ideal for identifying employee personality types.

However, for external clients, we recommend analyzing the typology based on observations and interactions to avoid having to take tests that may be perceived negatively.

They trust us

Partners