HANDLING CONFLICTS IN A TEAM
Disclosing the nature of conflicts in a team and resolving them as easy as one-two-three
You need a session if:
colleagues feel uncomfortable when working together
environment in the team is aggressive
only one point of view is accepted in the team
there is a "swamp" in the team: no conflicts and no results
What problems does the session solve?

  • Conflicts suck the energy from the team

    1

  • “Clusters” and “clans” emerge in the team

    2

  • Interpersonal relationships are damaged

    3

  • The environment in the team is heavy

    4

  • Employees are not engaged and do not enjoy their work

    5

  • Colleagues hide opposing points of view in order to avoid conflicts

    6
Course agenda
Unit 1
Role conflict
  • What a conflict is and how it manifests itself
  • Types of conflicts in the team:
  • role, interpersonal, and value-based
  • Tools for identifying the nature of conflict in a team
  • Role conflict: a review of the Belbin method and team role testing

Top 3 role conflict overview and ways to solve them


  1. Struggling for influence: two or more Idea Generators in a team
  2. Who’s in charge: two or more Motivators in the team
  3. Doing it my way: no Coordinator and Motivator in the team
Unit 2
Interpersonal conflict
  • Personality classification as a way to understand the diversity of people in a team
  • Overview of the Enneagram method, personality type testing
  • Top 5 interpersonal conflicts in a team and how to solve them
  • Tools for achieving agreements on the teamwork rules
  • Generic business teams typology and frequent team conflicts
  • Practices of preventing team conflicts
Unit 3
Conflict of values
  • Spiral Dynamics model overview
  • Determination of healthy and unhealthy manifestations of people of each color level
  • Key conflicts of values at different thinking levels:
  1. understanding of responsibility
  2. perception of success
  3. definition of work engagement

Practical ways to discuss and solve conflicts of values in a team

Formats

  • Online micro-trainings

    15 minutes per day during 4 weeks

  • Offline

    1 day

Project team
  • Julia Dazhina
    СЕО Peopli.Pro
    MetUp Head of Training Development
    co-author of MetUp training courses
    HR expert with 14 years of experience in corporate partnership at AB InBev, QIWI, Avito, leader of people development projects
  • Elena Vorontsova
    Course Facilitator
    co-author of MetUp training courses
    Project Manager at MetUp
    13 years of managing large-scale projects in event agencies, online broadcasting studios, and HR branding
  • Andrey Selivanov
    Co-founder of the MetUp platform
    Co-founder of the MetUp platform
    co-author of MetUp training courses
    25 years of experience in practical psychology,
    15 years of them being in business psychology
  • Anna Stoklitskaya
    Co-founder of the MetUp platform
    co-author of MetUp training courses
    former С-level executive
    20 years of management experience at P&G
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